Product & Materials
What materials are your jewelry made of?
We use premium materials to ensure that every piece is durable and made to last. Our collections include:
- Sterling Silver: Our sterling silver pieces are made from 92.5% pure silver and 7.5% copper, this alloy is stronger and more durable than pure silver.
- 18K Gold Vermeil: We use a thick layer of 18K gold plating over solid sterling silver, over 2.5 microns offering better longevity than standard gold plated pieces.
- 14K Solid Gold: Our 14K solid gold offers a beautiful balance between richness of color and durability, making it perfect for everyday wear.
What is Gold Vermeil?
Gold vermeil (pronounced ver-may) is a high-quality type of gold-plated jewelry. It features a thick layer of 18k gold over a base of solid sterling silver.
Unlike standard gold-plated pieces, vermeil is more durable and made with precious metals. This makes it an affordable yet elevated option for fine jewelry lovers.
What is the the quality/clarity of your diamonds?
We use exceptional VS-DEF quality diamonds in all our pieces.
- VS clarity means our diamonds are eye-clean and have only microscopic inclusions.
- DEF color grade represents the highest tier — pure, colorless brilliance.
Each diamond is hand-selected for its fire, sparkle, and precision, ensuring luxury you can see from every angle.
Orders & Shipping
How long does it take to process and ship an order?
Orders are typically processed within 1-2 days, during high demand periods processing times may take longer.
Shipping Time:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- International Shipping: varies by location (usually 7-14 business days)
Once your order ships, you'll recieve a tracking number so you track your shipment every step of the way.
Can I track my order?
Once you're order ships, you'll receive a tracking number via email so you can track your order every step of the way!
What do I do if my order hasn't arrived?
The tracking link provided in the email after payment will provide the most up to date delivery status, if your tracking number doesn't show a status for the shipment contact us for further assistance.
What if I need to cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible after placing the order. Orders typically process within 1-2 business days but we will try our best to catch your order.
Returns & Exchanges
What is your return & exchange policy?
We want you to love your jewelry! If your not completely satisfied, we offer returns & exchanges on eligible unworn and unused within 30 days of receipt of product.
Please contact us to initiate a return.
To view our full policy, click here: Return Policy
How long does it take to receive a refund?
Refunds are typically processed within 3-5 business days once we receive your return item and it passes inspection.
How do I start a return?
IZMORA offers returns on unused and unworn products.
To start a return or learn more, please click here to contact us.